What toy retail should know about The Consumer Rights Directive

Stuart Padgham at law firm Thomas Eggar says online retailers should be aware.
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The Government's expected new Consumer Rights Directive is set to affect online toy retailers.

It will will publish a draft bill formed of a simple set of consumer rights, in order to promote competitive markets and growth.

Stuart Padgham, partner and retail specialist at national law firm Thomas Eggar LLP, says online retailers should be aware of the changes.

"The Consumer Rights Directive, which is expected to be implemented via the new Consumer Rights Bill, will mainly affect online sales," he said. 

"Therefore, businesses with an online sales presence will need to ensure that both their legal terms and conditions and their overall sales process are aligned with the new requirements.

"To the extent that this requires changes to websites or changes in business processes (for example, in terms of handling cancellations), then businesses need to start their planning in good time in order to meet the June 13h, 2014 deadline.

"Businesses need to ensure that their terms and conditions are in line with the new requirements and also that their key staff are aware of, and understand the changes, so that they can be in a position to deal effectively with consumers."

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