What toy retail should know about The Consumer Rights Directive

Stuart Padgham at law firm Thomas Eggar says online retailers should be aware.
Author:
Publish date:
5_184_9650_mum-shops-online.jpg

The Government's expected new Consumer Rights Directive is set to affect online toy retailers.

It will will publish a draft bill formed of a simple set of consumer rights, in order to promote competitive markets and growth.

Stuart Padgham, partner and retail specialist at national law firm Thomas Eggar LLP, says online retailers should be aware of the changes.

"The Consumer Rights Directive, which is expected to be implemented via the new Consumer Rights Bill, will mainly affect online sales," he said. 

"Therefore, businesses with an online sales presence will need to ensure that both their legal terms and conditions and their overall sales process are aligned with the new requirements.

"To the extent that this requires changes to websites or changes in business processes (for example, in terms of handling cancellations), then businesses need to start their planning in good time in order to meet the June 13h, 2014 deadline.

"Businesses need to ensure that their terms and conditions are in line with the new requirements and also that their key staff are aware of, and understand the changes, so that they can be in a position to deal effectively with consumers."

Want to receive up to the minute toy industry news straight to your inbox? Click here to sign up for the free ToyNews Daily Digest and Newsflash services. You can also follow ToyNews on Twitter and Facebook.

Related

0 cambridge toy shop.jpg

What's the forecast for independent retailers?

With some notable closures taking place over the Christmas period, independent retailers are reflecting on their successes and failures over the previous year and assessing their plans for 2017. Jack Ridsdale sits down with some indie toy retailers to find out their forecasts for the year ahead and how they can compete with grocers.

Featured Jobs

Copyrights Group

Marketing Manager

The Copyrights Group is one of the licensing arms within The Vivendi Group. Acquired by Vivendi in 2016 Copyrights manages the licensing for a portfolio of properties to include Paddington Bear. Some of the other companies within the Vivendi Group include Universal Music Group, and their licensing arm Bravado, Gameloft and Studiocanal to name a few.