John Lewis retains title of the UK's best retailer

Came out on top at the Verdict Customer Satisfaction Awards.
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John Lewis has retained its position as the nation's best retailer for customer service.

The chain held the number one spot in Verdict Research's latest customer satisfaction poll, demonstrating that consumers continue to recognise its stand out service and quality products.

The survey of more than 5,800 customers showed that John Lewis obtained scores fro servoce far exceeding that of any other retailer in the survey. Product quality also scored highly.

Verdict lead analyst, Sarah Peters, commented: "John Lewis retained its title this year coming top overall as well as in its main product categories of homewares and electricals. As Britain's favourite retailer, John Lewis continues to deliver the product ranges, inspiration and trust that customers appreciate."

In addition, John Lewis was also named Best Online Retailer Overall and Best Online Fulfilment. Amazon was voted Best Online Pureplay in the survey.


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