DPD chief warns of Olympic delivery hell

The Games could cause delays as research finds half of consumers unhappy with delivery services.
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Many retailers are underestimating the disruption that the Olympics could cause to home deliveries this summer. That’s according to Dwain McDonald, CEO of delivery firm DPD.

He commented: "With three million additional journeys anticipated on peak days and the Olympic Route Network affecting 109 miles of road, the impact during peak times will be very severe."

McDonald warned that deliveries to certain postcodes could be delayed during a 50 day period between mid July and mid September.

"One of the main challenges is likely to be getting the goods from companies at the end of the day to the main London parcel hubs early enough each night to guarantee they can be processed and ready for next day delivery," he said. "We are urging online retailers to consider earlier collections and are working with them to build effective plans."

Meanwhile, nearly half of UK deliveries are not meeting consumer expectations.

We spend nearly £3,632million per year on delivery charges, paying an average of £2.99 per order on shipping fees.

But fees themselves are not the problem for consumers – the main issues are late arrivals, missing deliveries and the inability to specify a time and date for arrival.

Other major consumer gripes with home delivery services include goods being left when no one is home (30 per cent) and not being able to specify a short delivery window (14 per cent).

The findings come from researchers Trimble Field Service, which surveyed 1,000 British adults.

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