Dispatches from the retail front line (August)

It's customer manners that have really got to the man on the High Street this month...
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I guess I'm getting old and that it's too much to ask that people's manners be the same as those I grew up with, but the attitude of people is definitely getting worse.

I always have a pop at the French for being rude, arrogant and bad mannered, but at least they do it with style and charm and a trademark shrug of their shoulders to your protests.

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