COUNTER INSURGENT: Cranky calls

This month our undercover retailer has been having a spot of bother with certain phone callers.
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Here we go again. It’s always the same at the start of the year. Phone call after phone call of time wasters and people who can’t understand the word ‘no’. Trouble is I am too polite and will at least listen to them in the hope they might have something worthwhile to say. But I am getting quite good at getting rid of them without offending them too much....

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