All buyers want for Christmas is… speedy delivery

With over 75 per cent of UK shoppers now shopping online, grabbing their attention in an increasingly overcrowded marketplace is becoming tougher than ever for online retailers, who literally have just a few vital seconds to make an impact before buyers move on to the next listing.

E-commerce expert Optiseller, which specialises in online data tools and analytics, has revealed its five top tips to help online retailers stand out and sell more this Christmas.

1 – Speedy postage is what people crave

According to Optiseller, fast postage is what online buyers now demand above all else, and they are quite happy to pay for the privilege.

Optiseller’s experts recently analysed data from several online sellers, and found that online sales went up dramatically when express postage was offered. The research also found that fast postage is now far more important than free shipping, as eager online shoppers expect their goods as soon as possible.

Retailers should prioritise express postage or next day delivery this festive season, as Christmas shoppers don’t want to wait for Santa to deliver.

2 – Remember item specifics

It’s vital to make sure your listings are found quickly and easily. Item specifics are there for a reason, so use them. People no longer want to waste time searching, meaning the use of filters has increased dramatically.

Item specifics are vital to your SEO on the eBay marketplace, and the more you populate them the more views and sales you will receive.

With constant updates, populating item specifics can feel like a never-ending task, so consider using a tool like Optiseller’s Aspect Finder+ which scans your listings automatically to identify any important item specifics  you may be missing.

3 – Don’t duplicate

Online stores such as eBay crack down hard on duplicate listings. Sellers who have fallen foul of the policy have found themselves suffering lower search rankings, which result in lower conversions and sales.

It can be difficult if you are listing hundreds of thousands of products to spot which listings are duplicates and which should be removed.  But time spent addressing this issue is time well spent. You don’t want to be penalised and lose out, especially  during these peak shopping times.

4 – Keep listings up-to-date

Your title should ideally have between 70 and 80 characters. Always review your item description as if you are reading it for the first time. Put yourself in the buyer’s position – what will prompt them to click on your listing rather than hundreds of others?

Remember, a listing’s sales history is one of the things that determines its position in the search resultsBuyers won’t be impressed if you have to cancel their order because an item is out of stock. This can result in negative reviews and a reduction in sales.

5 – Use socials to sell

For online sellers, using social media marketing can be a really effective way of getting in front of new and existing customers at the right time in their shopping process.

It’s vital to set objectives and goals. For example, do you want to boost awareness of your listings and store overall, or do you want to increase loyalty and encourage return trade from existing customers?

Also, remember to pick the platforms that suits your business; if you do a lot of business-to-business selling then maybe LinkedIn is the platform for you, while if you sell collectables and jewellery, Instagram might be ideal.

Use the right hashtags (#) and tagging (@) to make your products and posts show to the right audience, and consider using adverts to increase your reach. By placing a budget and duration behind a post, it will allow you to target specific audiences or geographic areas, therefore pushing your social media posts in front of new audiences that you may not reach at all without paying.

E-commerce data platform Optiseller helps sellers quickly and easily optimise their listings and monitor their performance on eBay and other marketplaces. The platform is used in over 160 countries, reviewing over 70m listings every week; in total it has analysed over 1.1bn products. 

 

About Tessa Clayton

A former Chief Sub of Red magazine, Tessa Clayton is the Digital Editor of Licensing.biz and ToyNews. As a freelance journalist she specialised in writing about parenting and family life, and has contributed to a wide variety of publications and websites including Tesco online, Mother & Baby, Livingetc, Junior, Boots Health & Beauty, Practical Parenting and babycentre.co.uk. Get in touch at tessa.clayton@biz-media.co.uk

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