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Mask-arade championed by shoppers as firm takes home the Feefo Gold Trusted Service award

Mask-arade has won the Feefo Gold Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by customers.

Trusted Service is awarded to businesses that use Feefo to collect reviews and insights from their customer base. Businesses meeting the high standard – based on the number of reviews they have collected and their average rating – receive the award.

The accreditation remains unique as it is based on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a reflection of a business’ commitment to service.

Ray Duffy of Mask-arade, said: “We’re very excited to receive this award from Feefo because it’s based on the feedback of real customers, who are the most important judges of all. It recognises how hard we work to give all our customers the best possible experience.

“Everyone at Mask-arade is 100 per cent customer focussed. We understand that our customers have a choice of suppliers so we are very grateful that they have chosen to place their trust in Mask-arade.”

Among its best-sellers, Mask-arade’s Personalised Face Masks rang had enjoyed a particularly successful year, alongside other key items tapping into the growing personalisation market.

“Our customers use them for Birthday celebrations as well as Stag and Hen Parties, but they work equally well at corporate events and product promotions,” said Duffy. “Our new must-have party accessory is Personalised Photo Bunting and Garlands. Personalised print is definitely still in the growth phase our aim is to give every customer the very best service we can.”

Steph Heasman, director of customer success at Feefo, added: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.

“This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about. We help our clients give their customers the best experiences possible. I’m confident we’ll see more success from businesses partnering with us throughout 2020.”

Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction.

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