The UK Government has backed a new Code of Practice for product safety recalls, aimed at helping businesses understand what to do is something goes wrong with their product.
The move follows recommendations from safety experts commissioned by the Government and marks the first of its kind to be published.
It has seen the Government’s new Office for Product Safety and Standards team up with BSI, the UK’s National Standards Body, to launch the first Government-backed Code of Practice, detailing how market surveillance authorities such as Trading Standards can support businesses.
The Code was created with the assistance of leading retailers, consumer interest groups and industry bodies, including Tesco, Samsung Electronics, british Retail Consortium, Royal Society for the Prevention of Accidents and the Association of Chief Trading Standards Officers.
Consumer minister, Andrew Griffiths, said: “This new Code of Practice will support businesses in dealing with product safety issues swiftly and effectively, ensuring people can continue to buy secure in the knowledge there is an effective system in place if products need to be repaired or replaced.
“Effective regulation is a key element of our Industrial Strategy, which is creating the conditions for businesses to succeed in the UK and to compete in the global economy.”
Scott Steedman, director of standards at BSI, added: “Public interest in product safety is higher than it has ever been and while consumer products generally perform without problems, there are ties when products can become faulty and require a repair or recall.
“The Code of Practice was created to ensure that corrective action by manufacturers is taken in a safe and systematic way. The launch of this guidance is an important step in ensuring even higher levels of product safety in the future.”
Divided in two, the Code of Practice focuses on non-food consumer products and is intended for use by manufacturers, importers and distributors, as well as Market Surveillance Authorities.