Carte Blanche has launched a programme of job swaps designed to ensure that all team members appreciate and understand the importance of every department and function within the company.
Th initiative saw a swap between independent sales executive, Paul field and customer service team leader, Laura Chinery, who each spent a week working in each other’s roles earlier this month.
A release from the firm reported that the exercise has ‘generated huge insights into the challenges faced by each department alongside the hard work and dedication evident across the business.’
Field, who manages the Lancashire and Cumbria area, said: "It has certainly opened my eyes to the passion felt in the office and the desire to keep on pushing to make the business grow stronger every day. This is the same goal and passion felt by the sales force."
Carte Blanche’s sales director, Martin Horner, said: "“We are dedicated to providing the very best service to our retailers and in order to do this, it’s important to invest in our own people to ensure they truly understand the genuine issues faced in the retail environment.
"By creating a programme of job swaps, we can pull together to ensure that retailers enjoy a seamless service, from the moment the Sales Executive visits them to the point when their products are delivered on time and exceeding their expectations."